What measures has Gautrain implemented to help contain and avoid the spread of Covid-19?
We care about the health and wellbeing of our staff and passengers and we therefore pride ourselves on providing a clean, hygienic public transport service.
Since the outbreak of the Covid-19 virus, we have ramped up our sanitation protocols and have been working hard to keep our stations, trains, buses and midi-buses as hygienically clean as possible.
We have implemented the following measures to help contain and avoid the spread of this virus:
How often do Gautrain trains, stations and buses get cleaned?
Our trains, stations and buses are cleaned and disinfected frequently throughout the day, as well as at night when the trains return to the depot.
As an additional safety measure, air ducts on the trains are being treated with a disinfectant. This is done during maintenance hours.
What is used to clean the trains?
We use alcohol-based disinfectants to clean the trains, stations and buses.
What touchpoints are cleaned?
In particular, touchpoints such as handrails, door handles and grab handles onboard the trains are regularly cleaned with a disinfectant.
We have deployed special staff with the specific purpose of wiping down and disinfecting touchpoints. We also ensure that the washrooms at all stations remain clean and disinfected.
Is hand sanitiser available at all Gautrain stations?
Yes. We have made provision for alcohol-based hand sanitisers at all Gautrain stations, and on our buses. These are replenished regularly throughout the day. We encourage Gautrain passengers to make use of these, even if you have washed your hands before leaving your home or the office.
Am I able to wash my hands at all Gautrain stations?
Yes, you may wash your hands with soap and water at all Gautrain stations, and we encourage you to do so for at least 20 seconds. We provide liquid soap in all our washrooms and we refill the soap dispensers as and when needed.
We suggest washing or sanitising your hands before you enter the Gautrain system, and again when you exit.
How else is Gautrain ensuring sanitary conditions?
We have installed disinfecting spray booths at the entrance to each station. Passengers will be required to walk through the spray booth before entering the station. The disinfectant spray is harmless but will help us in our quest to curb the spread of the virus.
What measures is Gautrain taking to safeguard its staff?
Our staff are critical to Gautrain. Without our people, we would be unable to provide the level of service that our passengers have come to expect of Gautrain. We have therefore taken great care to ensure our staff adhere to the necessary precautionary measures in order to help combat Covid-19.
Our staff have been trained to observe strict hygiene protocols, including frequently washing and sanitising their hands. Staff are also equipped with the necessary personal protective equipment/gear. All customer-facing staff will be screened for Covid-19 ahead of resuming their normal duties, and will be temperature-screened daily.
Furthermore, in accordance with the World Health Organisation’s (WHO) guidelines, staff are asked to stay at home if they have any symptoms, and to self-isolate for a period of 14 days if they have come in contact with persons who have tested positive for Covid-19.
GAUTRAIN BUSES AND MIDIBUSES
How is Gautrain ensuring public health and safety on board its buses and midibuses?
We are taking extra care to regularly clean our buses and midibuses. Special care is taken to clean touchpoints such as handrails and door handles, thereby ensuring that the surfaces on our buses and midibuses are as hygienic and clean as possible.
Like our trains, our buses and midibuses are cleaned and disinfected at regular intervals throughout the day. In addition, we have hand sanitiser on board and have cordoned off certain seats to abide by social distancing protocols. The wearing of face masks is compulsory on board our system.
FLATTENING THE CURVE
How is Gautrain helping to flatten the curve of Covid-19 infections in South Africa?
For South Africa to beat Covid-19, it’s essential for us to work together to flatten the curve of the infection rate. This means that we all have to play our part in minimising the risk to ourselves and to others.
As a public transport provider, we have taken a number of proactive measures to safeguard the health, safety and wellbeing of our passengers and employees. We remain committed to playing a vital role in curbing and containing Covid-19.